We deliver GLOBALLY|All Orders are processed on next working day
Gokuldas Gathiawala

SUPPORT CENTER

Frequently Asked Questions

Please Note: Your account dashboard can be used to view your recent orders, manage your shipping and billing addresses and edit your password and account details.
I am outside India, I need to buy from Gokuldas Gathiawala.
We are currently only shipping our products within India from our website. IF you have a specific requirements, please get in touch with us through WhatsApp or Call +91 9029291221 visit contact page.
I made a purchase, and my money got debited but I am yet to receive a confirmation email or sms.
We are extremely sorry for the inconvenience caused to you. You need not worry about the transaction. Incase the order came through and you didn't receive an intimation, our representative will call you on your registered number, to confirm your order, also you will get an email and sms from our payment processor "EazyPay HDFC". In the event we didn’t receive your payment, you should get a refund within 48 to 96 hours (2 to 4 Bank Working Days). Incase you don't receive thereafter, please forward your transaction email or sms confirming transaction from payment gateway server. We will get back to you with a solution.
What is the procedure for Returning Products?
Please note that we do have a refund policy. If the customer is dissatisfied with the quality or the quantity of the products delivered, or a product substitution, in case of non-availability of the original item at the time of delivery, he / she should notify Gokuldas Gathiawala within 24 Hrs of the delivery of the gifts. In such an event , we may replace the items delivered subject to an approval by our Q C department, and the item being in an un-opened and re-saleable condition, or process a part or a full refund, on a case to case basis.
How to buy products which are labelled "Available at Shop"
There are many food items that cannot be courier. You have to visit our shop at Kaburtar khana, Dadar (West), Mumbai.
If you still have questions, you may contact us using either of these options.
Please note for Business Inquiries please visit our contact us section.
Connect on WhatsApp
+91-9029291221
(10am to 6pm - Tuesday to Sunday)
Call Us
+91-9029291221
(10am to 6pm - Tuesday to Sunday)
Email Us
orders@gokuldasgathiawala.com
(Please mention your Order No. and/or TXN No. along with screenshot)
Customer Care
Tues To Sun: 9:00 Hrs to 18:00 Hours
We also deliver through:
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